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Our Story

We bring a unique approach to improving your business performance 


Business enterprises are systems that can be assessed by using simple methods and tools. The value we bring to your business is finding the untapped potential of your employees.  By working with them, coaching and teaching them, we will help unleash their potential, skill and desire. They will learn to use Systems Thinking and Continuous Improvement methods which will allow them to  see things from a different perspective. This will enable them to be more open to change and to  pivot more successfully  through inevitable industry changes and adapt more quickly, giving your organization a frontline position.

Universal Solutions is a woman-owned business based in Scottsdale, Arizona.

Serving clients since 2001 as Destiny of Arizona, we re-organized in 2018 to celebrate the Universal approach of our “Systems Thinking” Model.

Experienced Leadership

We are committed to providing our clients with the most effective tools and methods for improving and sustaining performance. Certain improvements may require a specialized field of expertise. As a result, Universal Solutions maintains strategic alliances with other organizations who share a common vision, purpose and have specialized capabilities.


Universal Solutions and our Systems Consulting Alliance partners share expertise in the  following:

  • Regulatory Compliance

  • Process Analysis; Auditing & Restructuring

  • Quality Improvement Programming; Education, Coaching and Implementation

  • Organizational Design and Development: Vision, Mission, Values, Goals, Success Pathways

  • Creating Organizational Growth

  •  Leadership Training & Coaching

  • Customer Service Training & Coaching.

Pat Phillips

President and owner of Universal Solutions, a consulting company located in Scottsdale, Arizona. 


Pat’s nursing and administrative experiences in the medical industry grant access to more than 40 years of leadership roles in a variety of healthcare settings. A veteran of the tremendous change in the healthcare industry, Pat has led, educated, facilitated and successfully coached organizations and teams in transforming their systems and processes.

Pat has an inimitable perspective of  the business world, having worked in private organizations, the for-profit community and for the regulatory sector. Pat has experience as a Registered Nurse, Certified Case Manager, and Certified Licensed Nursing Home Administrator and Division Vice President.

Operating successful businesses for more than 30 years, Pat well knows the challenges facing business leadership today. 

M.A. (Mike) Phillips

Value Improvement Coach and Vice President of Universal Solutions.


Mike has over 40 years of leadership experience in Engineering, Program Management, Manufacturing, Quality and Continuous Improvement.  Mike’s diverse organizational background provides a unique perspective in leading organizational change. Mike has lead, facilitated, and coached teams across the United States, Canada, and Mexico to achieve organizational capability and sustain increased capacity for a wide variety of business enterprise value chains.

Mike has coached clients in the Aerospace, Manufacturing, Education, Financial, Healthcare, Food Service and Telecommunications markets, to improve their performance. 

Mike has a BS in Aerospace Engineering and is a Master Black Belt and Lean Expert who has presented nationally on the subject of capturing Organizational Knowledge. 

Together, their experiences can benefit any  business, help it to explore greater possibilities 

and guide it to maximum effectiveness. 

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